Goods stuck at a Thai port or airport?
Understand the hold. Resolve the documents. Plan the release.
Missing permits, inconsistent paperwork or a customs query can interrupt your shipment. UnionSPACE reviews the reason for the hold and coordinates the agreed clearance steps and delivery following authorized release.
Minimum service fees: THB35,000. Send the hold notice and shipping documents for a case assessment and written quotation.
Start with the reason your goods are held
The right solution depends on the specific notice, product and import records.
Documentation discrepancies
We review invoices, packing lists, transport documents and declarations for missing information or inconsistent details.
Product approvals
We identify the approvals and supporting records relevant to the goods, then assess whether the outstanding issue can be resolved.
Classification and valuation
We examine product descriptions, technical information and transaction records to support responses to customs enquiries.
Release follows the applicable rules. Restricted goods require the relevant permissions; some cases may have no lawful import-release route. Our team confirms the proposed scope after review, while Customs and other authorities determine the outcome.
Goods and issues we can assess
Share the product details and hold notice. Acceptance and the clearance route are confirmed case by case.
Perishable food
Health certificates, product documentation and cold-chain concerns.
Animals and plant products
Product-specific import permissions, quarantine and supporting certificates.
High-tech equipment
Technical specifications, classification and applicable import controls.
Medical devices
Importer and product approvals, shipment documents and inspection requirements.
Cosmetics and branded goods
Product compliance, labeling, descriptions and authenticity questions.
Toys
Applicable safety requirements, product specifications and supporting documents.
Beverages and alcohol
Product-specific approvals, labeling and applicable import or excise requirements.
Wood and natural materials
Species, origin, permits and relevant plant or environmental controls.
Household appliances
Safety requirements, model details and tariff classification discrepancies.
Industrial machinery
Technical descriptions, declared weights, values and applicable permits.
Chemicals and hazardous goods
Composition, safety data sheets, handling information and required approvals.
Missing packing lists
Package counts, weights and contents that cannot be reconciled with the invoice.
Animal feed and additives
Product information and the relevant animal-feed or other competent authority requirements.
Declared value queries
Supporting payment and transaction records for customs valuation review.
Vague shipment descriptions
Specific product names, uses, materials, brands and model details.
Five steps from enquiry to resolution
A documented process with the scope and costs agreed before work begins.
Send the case details
Share the goods description, shipment reference, arrival date, port or airport, and the notice explaining why the shipment is held.
Review the hold reason
We assess the available records and coordinate the agreed enquiries to identify missing documents, approvals or declaration issues.
Approve the written quotation
Review the proposed route, service scope, chargeable weight, estimated timing, payment terms and third-party costs.
Resolve the required steps
Following authorization and payment, we coordinate the agreed documentation, submissions, applicable payments and inspection arrangements.
Arrange collection and delivery
After authorized release, we coordinate collection from the relevant facility and delivery to the agreed destination.
What to send for an urgent assessment
A complete case file helps us identify the next action and avoid repeating enquiries.
| Document or detail | What to include |
|---|---|
| Hold notice and deadlines | Customs, carrier or warehouse correspondence; requests for documents; any deadline, storage notice or case reference. |
| Shipment location and reference | Port or airport, arrival date, bill of lading or air waybill number, carrier and current storage location. |
| Invoice and packing list | Goods description, transaction value, quantities, package count, weights and dimensions. |
| Product information | Brand, model, composition, intended use, photos, datasheet and declared HS code where available. |
| Import records and approvals | Import declaration if filed, named importer, permits, product registrations, certificates and previous clearance correspondence. |
| Urgency and destination | Perishability or handling requirements, latest required delivery date, consignee contact and intended delivery address. |
Have only part of the file? Send what you have and tell us which documents are missing.
Express clearance fees, confirmed in writing
The goods, quantity and reason for the hold determine the final quotation.
Case-based express clearance support
The advertised range is subject to shipment assessment and acceptance. Confirm chargeable weight, scope and payment terms in your quotation.
Request a written quotationConfirm the full cost before payment
- Service fee and agreed chargeable weight
- Duties, import taxes and official charges
- Storage, demurrage and inspection costs
- Product approvals and third-party services
- Collection, local delivery and applicable service taxes
The quotation specifies which items are included, excluded or payable separately.
Urgent cases: share the notice and deadline immediately. An accelerated timetable, including a possible 48-hour target for a straightforward case, must be assessed against the documents and required approvals.
Customs clearance questions, answered
Key points when a shipment is already held in Thailand.
Send the hold notice, shipment reference, location, arrival date, invoice, packing list and transport document. Tell us what Customs, the carrier or warehouse has requested, and share any deadline. We review the stated reason for the hold before proposing the next steps.
We can assess the product, importer details and missing documents, then identify the applicable compliance route. Cosmetics may require notification and shipment-specific FDA documentation. Whether the issue can be resolved for goods already shipped depends on the facts and the authority’s decision.
No. We assess whether a lawful clearance route is available. Some goods cannot be imported or released in their current circumstances. Any return, re-export or other resolution must follow the relevant authority and carrier procedures.
A straightforward documentation case may be suitable for an accelerated timetable. A 48-hour target can only be assessed after reviewing the hold reason, complete documents and required approvals. Inspection, licensing or enforcement matters can take longer; Customs controls release.
There is no single timeline across products and approval types. We identify the specific application, existing approvals and outstanding documents before estimating the timeframe. The relevant authority determines processing and approval.
Storage, demurrage or other charges may continue to accrue. The action taken and applicable deadlines depend on the shipment’s status, official notices and carrier or warehouse terms. Share those notices promptly rather than relying on a universal one-month deadline.
The advertised service fee range is THB 750–3,250 per kg, depending on the goods, quantity and reason for the hold. A written quotation confirms the chargeable weight, accepted scope and all inclusions or exclusions, including applicable taxes, duties, storage, transport and other charges.
Any refund or money-back commitment applies only where it is expressly stated in your written quotation or engagement terms. Confirm the covered service fee, conditions and excluded costs before paying. Clearance or release cannot be guaranteed.
Get a clear next step for your held shipment
Send the hold notice, shipment reference and available documents. Tell us where the goods are, when they arrived and what deadline you face.
- Hold reason and document review
- Proposed scope and written quotation
- Clearance and delivery coordination
Call +66 2 036 0600
Contact Our Multilingual Team in Thailand
Our team speaks English, Chinese (Mandarin), Russian, Kazakh, Burmese, Thai, and Indonesian — Monday to Friday, 9AM–6PM Bangkok time.
Get in Touch
Leave us a message and a UnionSPACE representative will contact you within 12 hours.
Location
Level 2, 29 Sukhumvit Soi 39, Phrom Phong, Bangkok 10110, ThailandCall
Open Hours
Regulatory references: Thai Customs import procedures · Restricted and prohibited goods · Thai FDA import inspection guidance. UnionSPACE is a private service provider. Authorities decide on permissions and release.
