Terms of service


This Service Agreement (hereinafter “Agreement”) between UnionSPACE Co. Ltd (USTH) and Client is valid until 5 PM of the indicated contract end date.


This Agreement shall automatically renew at the original price, plan and billing cycle at the end of each billing cycle unless USTH is notified by the Client of any changes.

USTH's billing system will automatically generate a new invoice at the end of the Client's billing cycle for the renewal of the same plan. The invoice shall be considered delivered and accepted by the Client once sent to the Client’s email address as provided to USTH unless USTH is otherwise informed within 72 hours after the invoice is sent.

USTH may transfer obligation to the client to another location if necessary, provided that USTH provides a 30-day written advance notice.

It is understood that USTH is only offering a service to the client and is not affiliated nor related to the client. USTH will not be the client’s guarantor nor is USTH responsible for any loan, credits or borrowing of money. Should USTH receive any threat from any party that affects USTH employees (emotionally or physically) premises or business operation, USTH reserves the right to terminate the service immediately without any compensation.


Client cancellation of the service and obligation to USTH shall be made exclusively by completing the USTH Service Cancellation Form which may be obtained by contacting USTH at +662 036 0600 or bangkok@unionspace.com. An acknowledgement will be sent to the Client once USTH has verified and processed the cancellation.

Either party may terminate the Agreement by giving notice in writing to the other at least 15 days prior to the proposed termination.

In the event of a pre-termination of this Agreement by the Client, all deposits and advances already made shall automatically be forfeited by way of liquidated damages. Should USTH exercise its right to pre-terminate this Agreement without the fault or gross negligence of the Client, it shall refund to Client deposits and advances made. USTH shall incur no other cost or expense should it exercise its right to pre-terminate.

Virtual Office plans availed outside the regular rate shall only be entitled to 50% refund of the remaining months left in their plan.


USTH will provide services during business hours from 9:00 am to 6:00 pm Monday to Friday and USTH will adhere to any public holidays in accordance with Thai law. USTH may also declare certain business days as off days(s) subject to USTH giving at least 5 working days prior notice.


Payment for services must be settled ON OR BEFORE THE DUE DATE OF INVOICE. The Client shall notify USTH in formal writing of any dispute and its reasons within 7 days from notification of invoice. If both parties agree that there is a disputed amount, the Client shall pay the undisputed portion of the invoice/s on or before the due date.

Any invoice issued by USTH to the Client shall constitute a formal demand for payment. Any money owing to USTH for more than 14 days shall bear a late payment administrative fee at the rate of 2% of the total amount per month until payment.

If a check is returned by the Client's financial institution for any reason, a THB 1,000 returned check charge will be assessed and the Client shall settle all amounts due within 48 hours from the date of USTH notification. USTH may use all available legal channels including the right to file estafa case against the Client to recover any losses USTH may incur.


Client agrees that he/she will not use the name, services, and buildings of UnionSPACE for illegal purposes including fraudulent, embezzlement, and actions for unethical purposes. UnionSPACE is the sole arbitrator to decide on the validity of the Client purpose of using its services.


  • a) Center and the Office/s (Client shall:)
    • Take reasonable care of any goods, facilities, equipment or space provided to them pursuant to this Agreement and keep them in a clean and good working condition.
    • Not display anything on the windows or at the doorways, make alterations and/or additions, or install heavy equipment in the center or the office(s) without the written consent of USTH.
    • Not damage or mistreat any equipment provided by USTH as part of the services.
    • Not sleep or permit anyone to sleep in the center or office/s.
    • Not hold or give permission to hold any retail sales by auction in the center or office/s.
    • Not smoke or give permission to smoke in the center or office/s or on the floor of the center in which the office/s are located.
    • Not use the center or office/s for any immoral or illegal purposes.
    • Not obstruct other client's use of USTH services or cause any nuisance, annoyance or interference to any person in the center
    • Not permit or keep in center or office/s any substance of dangerous, corrosive, combustible, explosive, radioactive, or offensive nature, or that which might damage any premises, buildings, or conducting media.
    • Ensure that its employees, agents, contractors, clients and other persons who attend the center wear business attire at all times.
    • Abide by the other House Rules of USTH
  • b) Telephone Numbers (Client shall:)
    • Acknowledge that USTH owns all telephone numbers and IP. addresses allocated to the Client, and agree that they are only available to the Client during the effectiveness of this Agreement.
    • Not divert or transfer any communication in any form to any PABX telephone system or electronic receiving device owned by USTH or its agents, without written consent of USTH.
    • Pay during the term of this Agreement all charges for services rendered by USTH at the rates stipulated by USTH. USTH reserves the right to change, review, or vary the service charges.
    • Not, at any time, directly or indirectly, whether through another business or affiliate or in any other manner, provide to any other USTH client any of the services provided by USTH or its affiliates.


USTH's primary communication channel shall be via email. Emails sent through the USTH Corporate Email Server to the email address provided by the Client on the registration form shall be deemed delivered, accepted and understood from the time it is sent. It is the Client's responsibility to update USTH of any changes differing from that stipulated in the registration form.


If the Client, or any person or entity in which the ownership or control is directly or indirectly associated with the Client, shall at any time during the term of the Agreement, or within 12 months after the termination of the Agreement, employ or contract any of the staff employed by USTH or USTH affiliates, the Client shall pay USTH by way of liquidated damages an amount equal to 50% of the new annual cash package of the new employee hired by the Client. This provision shall apply to all staff, whether permanent, part-time, or otherwise.

Client acknowledges that USTH services and staff will be shared with other USTH clients and shall not abuse or mistreat any person employed by USTH.

1.10 COSTS

Should the Client make payment for services and/or charges be made by any payment method other than direct debit, USTH reserves the right to charge a payment administration fee per payment. Should payment for services and/or charges be made by credit card, wherever applicable, an administration fee of 5% of the amount paid will apply.

Client shall pay all reasonable costs relating to this Agreement, including any legal costs whatsoever, stamp duties, and any bank charges payable by USTH in respect of services and other amounts received by USTH from the Client pursuant to this Agreement.


USTH has the necessary facilities, premises and qualified personnel to comply with its obligations and undertakings in this Agreement and USTH shall use all reasonable efforts to provide the agreed services and facilities. However, this shall not be construed as a guarantee and in no event shall USTH be liable to Client or any third party for any claims for loss or damage as a result of any action or inaction not attributable to the fault or negligence of USTH.


The Client agrees that he/she will not use the USTH name, services, and premises for any illegal, fraudulent, illicit, unfit, or unethical purpose. USTH shall use Thai Laws, Rules and Regulations to decide on the validity of the Client's purpose of using its services. It is agreed that USTH shall not be held responsible for any civil and criminal law violations on Client’s part and the Client shall indemnify USTH against all costs incurred in case of any action, suit or proceeding where USTH is made a party by reason of its services to the Client.

USTH accepts no legal responsibility or liability for the handling of calls on the Client’s behalf (whether unregistered, registered, certified or insured), or for any action, event or expenses associated with or arising from the handling of calls, beyond those charges and expenses agreed upon.


USTH may modify this Terms of Use of Agreement at its sole discretion and will be considered as accepted by the Client provided USTH has given notice of the changes through USTH’s primary communication channel and did not receive any objection within 72 hours of notification.

USTH may at any time modify or discontinue, temporarily or permanently (or any part of them) with or without notice and liability to anyone. Should price increase become necessary, USTH will give the Client 21 days notice through USTH’s primary communication channel.

USTH reserves the right to re-assign any services offered to the Client to another USTH business center or facility, or to any other third-party provider. Any and all costs that will be incurred in relation to the reassignment of services shall be for the Client’s account. USTH will notify Client of mails, parcels, or items belonging to the latter within its possession and will discard mails, parcels items not collected within 15 days of notification. USTH will not be liable for any losses of claims that may arise due to the Client’s failure to timely collection of said belongings.


USTH shall not be held liable for any breach of these Terms of Conditions caused by circumstances out of our control, including acts of God, fire, lightning, flood, or extremely severe weather, explosion, war, disorder, industrial disputes (whether or not involving USTH employees) network, equipment failures, power failures, acts of local or central Government or other competent authorities.


The Client agrees to hold USTH harmless from and against any claims by the Client, and/or any of its employee, agent or invitee for any loss, damage, expense or claim, loss of information, damage or any errors whether or not caused by any act of omission of USTH.

The Client shall indemnify USTH and/or its owners, directors, officers, employees, representatives or agents against all costs incurred in connection with any civil, criminal, administrative or investigation action, suit or proceeding to which the USTH and/or said representatives may be, or is made a party by reason of its services to the Client.

The client is responsible for submitting to USTH certain documents that are related to tax mapping procedures upon request. Failure to submit the specified requests of USTH leaves USTH free from client’s claims.


USTH guarantees that all customer information will be kept with strict confidentiality and will not be sold or released to any third party. However, USTH reserves the right to release Client information to a third party at its sole discretion if USTH suspects that the Client is in breach of this Agreement or is in violation of the law.


By proceeding with facility reservation, Client agrees and acknowledges that if the reservation is accepted by USTH, the lease of facilities shall subsequently be subject to USTH's standard terms and conditions of facility usage.

USTH may, at its absolute discretion, cancel the reservation if USTH is of the opinion that the reservation information provided is falsified or incomplete.

USTH shall be entitled to vary, amend and/or otherwise change these terms and conditions at any time without prior notice.

The Client and its guests shall use the premises in a considerate manner at all times. Conduct deemed disorderly at the sole discretion of USTH staff shall be grounds for immediate expulsion from the premises and conclusion of the booking period. In such cases, NO REFUND of the event costs shall be made.

USTH reserves the right to refuse acceptance of excessively large, unreasonable, or unlawful packages.

USTH will only provide storage of Client mails, parcels or items for the time frame stipulated on the package/plan signed up for and USTH has the right to discard any items not collected after that period of time plus 14 days grace period. USTH will not be liable for any losses or claims that may arise due to the Client's failure to timely collect said belongings.

Any items delivered to the USTH office via normal post, hand or courier, which is not addressed clearly to the recipient or if the address differs from what USTH has on its records will be discarded. USTH shall use best efforts to identify the rightful owner but if USTH fails to identify the recipient, USTH will discard the item 14 days from date of receipt.

This Agreement only applies to a Single location of USTH business center and for Single client entity or company usage. Clients are not allowed to use multiple entities or companies to avail the services entered under this Agreement. Client is likewise not allowed to use multiple USTH locations to represent its business and purpose. In the event of any breach, USTH reserves the right to charge Client on the illegal usage at full market value and if Client fails to remedy such breach with 3 days of notice, USTH shall have the full right and authority to suspend or terminate services and recover damages and losses, including taking such necessary action to inform relevant authorities of the Client’s breach.


The laws and jurisdiction of Bangkok, Thailand shall govern any and all matters of dispute between USTH and Client.

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